Privacy Policy

1. Information We Collect

When you interact with The Velvet Clue, whether by purchasing tickets for a show, submitting a form, or inquiring about private events, we collect specific information necessary to provide our services. This may include your name, email address, phone number, and payment details.

We also gather basic browsing data through standard website cookies to improve our digital platforms, ensuring our site remains simple and easy to navigate for all our guests.

2. How We Use Your Data

The information we collect is used strictly for the following purposes:

• Processing your bookings and managing your participation in our immersive interactive mystery theatre.
• Communicating with you regarding schedule updates, cast changes, or private event details.
• Responding to inquiries submitted via our online forms.
• Enhancing the security and performance of our digital presence.

3. Data Sharing and Protection

We do not sell or rent your personal information to third parties. We may share necessary details with trusted service providers—such as secure payment processors or ticketing platforms—solely to facilitate your experience.

We employ industry-standard security measures to guard against unauthorized access, alteration, or disclosure of your data.

4. Your Rights

You hold the right to request access to the personal data we hold about you. Furthermore, you may request corrections to inaccurate data or ask for the deletion of your information, provided it is no longer required for legal or administrative purposes.

5. Contact Information

If you have questions or concerns regarding this policy, or if you wish to exercise your data rights, please reach out to us using the details below: